Challenge
Operational information becomes difficult to manage when customer access details and service history are stored across different notes, messages or people.
Pick your language and style. You can change this anytime from the top menu.
选你习惯的语言和文字风格。之后随时都可以在上方菜单重新切换。
CT Tools is an internal business utility designed to help staff search customer records, access relevant information and maintain service history from a simple desktop or mobile interface.
A mobile-friendly internal tool for organising customer access information and service records in one place.
Operational information becomes difficult to manage when customer access details and service history are stored across different notes, messages or people.
CT Tools uses a searchable customer list as the main entry point. Staff can open a customer record, view organised details and move into related service records. The same workflow is adapted to mobile.
Only the capabilities that materially shape the experience — not a software specification sheet.
Real UI woven through the project story. Desktop and mobile are presented around actual use, without turning the work into a fake product mockup.
Desktop experience
Mobile experience
Mobile experience
No invented metrics — just the practical outcome the finished project creates.
The tool gives staff a single, practical place to find customer-related operational information and service history, reducing reliance on scattered references during day-to-day work.